Three AI helpers inside WorkZeal. Each has its own job and gets it done while you focus on yours.
Insider Lucy Helper Lucy is your secretary in WorkZeal. She helps you translate, polish your writing and find what you need online. Always at hand — the ✨ button in the top bar. Too bad she can’t make coffee.
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We don’t train the model on your data. For every question, Helper first finds the right passages in the knowledge base you’ve connected — and answers only from them. This is called RAG, retrieval-augmented generation.
Helper works in your customer chat and answers questions about any of your products and services in seconds — day or night.
Prices, availability, lead times, terms and specs — Helper takes it all from your materials and gives accurate, clear answers.
It answers only from the knowledge base you’ve connected. The model isn’t trained on your data, so its answers always match your documents.
Help center, external services and documents: PDF, Word, Excel, presentations — even audio and video.
A customer asks “how long to ship to Chicago?” — Helper finds the “Delivery times” section, even if the words don’t match.
New price list? Upload the file, and Helper answers with the new prices right away. No weeks of model training.
Upload what you already have. Nothing needs to be rewritten for the bot.
Insider finds companies that match your customer profile and adds them to the CRM on its own. Then your usual trigger automation takes over: an email, a reply, a task, a new status. Here’s what it looks like from the inside.
Every morning at 9:00 AM or once an hour, the agent runs the scenario on its own. No clicks needed.
See what the agent found, what it added, what it skipped and why. Easy to check.
The scenario is saved. Only the data changes — the steps and the output format stay the same.
The agent handles what takes thinking: searching, checking, choosing. Emails, tasks and statuses are left to automation.
Connect WorkZeal to Claude, ChatGPT, Cursor and other AI tools. Ask and assign in plain words — the model finds, creates and updates what you need across companies, deals, tasks, finance and email.
https://mcp.workzeal.com/mcp “What money came in today?” “Assign Michael a task for tomorrow.” The model picks the right tool itself.
Companies, contacts, deals, tasks, documents, finance, products and email. Read, create, update and send.
A working email, phone and Tax ID — straight from the company’s own website.
The model sees and changes only what the connected user’s role allows.
Sign in through your browser with your login and password. For clients without OAuth, there’s an API token.
Every connection is listed in Settings → API. Turn it off, and the app loses access instantly.